Welcome to the Xmas Lights Store FAQ page! We’re here to answer your questions about our sparkling products, shipping, returns, and more. Let’s make your holiday season bright and hassle-free!

Product Questions

Q: What types of Christmas lights do you offer?
A: We specialize in a wide variety of high-quality Christmas lighting solutions including battery-operated LED lights, C7/C9 bulbs and strings, commercial-grade lights, artificial wreaths, Aurora Superstar lights, blue Christmas lights, rope lights, cascade lights, and decorative bows. Our products are designed for both home and commercial use.
Q: Are your lights energy-efficient?
A: Yes! Our LED Christmas lights are highly energy-efficient, consuming up to 80% less energy than traditional incandescent bulbs. This makes them perfect for extended holiday displays while keeping your electricity bills low.
Q: Do you offer commercial-grade lighting options?
A: Absolutely! We offer commercial-grade C7 and C9 LED Christmas lights specifically designed for business and extensive residential use. These durable lights are built to withstand various weather conditions and provide brilliant illumination throughout the holiday season.

Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide to bring holiday cheer across the globe! However, due to logistical constraints, we’re currently unable to deliver to Asia and some remote areas.
Q: What shipping options are available?
A: We offer two convenient shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping: For orders over $50, shipped via EMS, delivered within 15-25 days after dispatch
All orders are processed within 1-2 business days from our Phoenix, Arizona facility.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey right to your doorstep.
Q: When should I place my order to ensure it arrives before Christmas?
A: We recommend ordering early to avoid last-minute rushes! For standard shipping, order at least 3-4 weeks before Christmas. For free shipping, plan 5-6 weeks in advance to ensure your decorations arrive in time for the festivities.

Payments & Pricing

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Is there a minimum order for free shipping?
A: Yes, orders of $50 or more qualify for our free shipping option via EMS.

Returns & Exchanges

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. We accept returns within 15 days of receipt. Items must be in their original condition with all packaging intact. Please contact our customer service team at [email protected] to initiate a return or exchange.
Q: What if my lights arrive damaged?
A: We carefully pack all items to prevent damage during transit. However, if your lights arrive damaged, please contact us immediately at [email protected] with your order number and photos of the damaged items. We’ll promptly arrange for a replacement or refund.

Account & Technical Questions

Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
Q: Who should I contact if I have questions not answered here?
A: Our customer service team is always ready to help! Email us at [email protected] with any questions. We’re based at 3925 Griffin Street, Phoenix, US 85008 and typically respond within 24-48 hours.

Pro Tip: Order early to avoid last-minute rushes and ensure your decorations are up in time for the festivities! Our battery-operated LED lights and stunning wreaths are worth the wait.

Thank you for choosing Xmas Lights Store—where we deliver not just products, but holiday magic. Let’s make this season shimmer together!

For more details, visit our website at xmaslightsstore.com or contact us at [email protected].