At Xmas Lights Store, we are committed to spreading holiday cheer with our premium quality decorations. We stand behind every Aurora Superstar Light, every Artificial Christmas Wreath, and every strand of LED Christmas Lights we sell. If your purchase doesn’t illuminate your holiday spirit as expected, our hassle-free returns and exchanges policy is here to help.

Our Return Policy

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible for a return, your item must be:

  • Unused and in its original condition.
  • In the original packaging with all tags and accessories included.
  • Accompanied by the original receipt or proof of purchase.
Please Note: Due to hygiene and safety reasons, we cannot accept returns or exchanges on the following opened or used products:
  • C7 C9 Christmas Light Bulbs (individual bulbs)
  • C9 Bulbs (individual bulbs)
  • Any lights from cut Christmas Light Strings Spools (C7 or C9)
These items are only eligible for return if they are defective and are returned in their original, unopened packaging.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of receipt, email our customer care team at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: We will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns without an RMA number will not be accepted.
  3. Ship Your Return: Securely pack the item(s) in the original packaging, include your proof of purchase and the RMA number, and mail it to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.
  4. Inspection & Processing: Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund or exchange.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.

Refund Timelines and Methods

Once your return is approved, your refund will be processed within 5-7 business days. The refund will be automatically applied to the original method of payment used at checkout (Visa, MasterCard, JCB, or PayPal). Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

For exchanges, we will ship the replacement item to you via your chosen shipping method once the return is processed.

Template for Return/Exchange Request

To help you get started, here is a template you can use for your email request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Xmas Lights Store Team, I would like to request a [return/exchange] for an item from my recent order, Order #[Your Order Number], placed on [Order Date]. Product Name: [e.g., Blue LED Christmas Lights, 50ft] Reason for Return/Exchange: [e.g., Defective upon arrival, incorrect item received, change of mind] Please provide the Return Merchandise Authorization (RMA) number and further instructions. Thank you, [Your Full Name] [Your Phone Number]

Need More Help?

Our customer service elves are always happy to assist you with any questions about returns, exchanges, or your holiday lighting needs. Don’t hesitate to reach out to us at [email protected].

Thank you for choosing Xmas Lights Store to brighten your holidays!